A Place Called Home assisted living logo
A Place Called Home

Privacy Policy

Last Updated: March 1, 2026

At A Place Called Home, your family's trust and privacy matter deeply to us. We are a small, family-owned assisted living home in DeSoto, Texas, and we handle every piece of information you share with the same care we give our residents.

This Privacy Policy explains how A Place Called Home LLC dba A Place Called Home ("we," "us," or "our") collects, uses, and protects information when you visit CareAtAPlaceCalledHome.com (the "Site") or contact us. By using the Site, you agree to the practices described here.

1. Information We Collect

Information You Give Us

When you complete our tour request, contact form, or cost-overview request, we collect: name, email address, phone number, relationship to your loved one, preferred contact time, tour preference (in-person or virtual), and any message you write.

Important: Please do not include any medical history, health conditions, medications, or other sensitive health information in these forms or emails. We will discuss care needs privately by phone or during your tour to protect everyone's privacy.

Automatic Information

We automatically collect technical details such as your IP address, browser type, device information, pages visited, and time of visit. We use essential cookies for the site to function and may use analytics cookies (for example, to understand how families find and use our site). You can manage or block cookies in your browser settings at any time.

We do not purchase information from data brokers.

2. How We Use Your Information

We use the information only to:

  • Answer your questions and schedule tours or consultations
  • Provide details about our home and services
  • Improve the Site and the experience for families like yours
  • Send administrative messages (e.g., tour confirmations) or, only with your permission, occasional updates (you can unsubscribe anytime)

We never use your data for automated decisions that affect you legally or significantly.

3. Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share it only with:

  • Trusted service providers (website hosting, email delivery, analytics) who are contractually required to keep it secure and use it only for us
  • Professional advisors when legally required
  • Law enforcement or regulators only when required by law

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we work hard to keep it safe, no internet system is 100% secure.

5. Your Rights

You may:

  • Request a copy of the personal information we hold about you
  • Ask us to correct or delete it (subject to legal requirements)
  • Opt out of marketing emails at any time

Texas residents: Although we are a small business generally exempt from the Texas Data Privacy and Security Act (TDPSA), we still honor your privacy rights. Simply contact us to exercise any rights.

We will respond to verifiable requests promptly.

6. Data Retention

We keep your information only as long as needed to respond to you, run our business, or meet legal obligations.

7. Children's Privacy

This Site is not for children under 13. We do not knowingly collect information from children.

8. Third-Party Links

The Site may contain links to other websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Policy. The "Last Updated" date at the top shows when changes were made. Continued use of the Site after changes means you accept the new Policy.

10. Contact Us

A Place Called Home LLC dba A Place Called Home
521 Shennandoah Dr
DeSoto, TX 75115
Phone: (510) 640-6108 (24/7 for emergencies; business hours Mon-Fri 8 AM-5 PM CST)
Email: support@apchllc.com
Facility ID: 105996 | License: 312833